Frequently Asked Questions
Everything you need to know about styling your home with Kollab.
What materials are used in Kollab home products?
We prioritize sustainability and durability, using premium materials such as organic cotton, FSC-certified timber, and recycled textiles to ensure your home pieces last for years.
How long does shipping take for furniture and large items?
Standard shipping for small decor takes 3-5 business days. For larger furniture pieces, please allow 7-14 business days for specialized white-glove delivery and handling.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Do you offer interior design consultations?
Yes! Kollab provides complimentary 15-minute virtual styling sessions to help you select the perfect pieces for your specific space and aesthetic.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your products covered by a warranty?
All Kollab furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.